support

Get help with Haystack Hollow

Email is the fastest way to reach us — a real person reads every message, usually within two days.

Include your device model and what you tapped right before the problem — it usually cuts a round-trip.

common questions

What do I do in Haystack Hollow?: You plant crops, run factories that turn them into goods, fill orders for coins, and use the earnings to unlock fields and buildings.
Is Haystack Hollow free?: It is planned to be free to play, supported by optional reward videos and optional in-app purchases.
When do ads appear?: Reward videos only play when you tap a button to watch one. The game does not interrupt play with full-screen ads.
I got a new phone. How do I get my purchase back?: Open Settings → Restore Purchases with the same Apple ID you bought with. Game progress is stored on the device and does not transfer.
Do I need an account or an internet connection?: No account, no sign-up. The game plays offline; ads and purchases need a connection when they happen.